Complaint and return

You who are a private person have a 14-day right of exchange / right of withdrawal when you shop. This means that you can return unused, undamaged goods within 14 days of receiving your package. If an item has been used or handled carelessly, so that it can no longer be sold as new, you are not entitled to a refund. In order to be able to determine the properties or function of a product, you must in some cases break the packaging, which in that case must be opened as carefully as possible and returned together with the product.

Discounted goods are not returned.

Please note that you do not have the right to exchange or withdraw goods that have been manufactured in accordance with your instructions, for example, are not in the original range or that have been given a clear personal touch and goods that cannot be returned due to. health or hygiene reasons.

If the product is broken when you open the package or if the product goes wrong, you, as a private person, have the right to make a complaint. Complaints must, however, be made within a reasonable time and no later than 2 weeks after you discovered the error.

Companies should inspect the product in connection with receipt and complain about any faulty, broken goods within a reasonable time. Keep in mind that it is handicrafts you buy and that dimensions and glaze can differ slightly between each product and minor dimensional differences or differences in color / glaze can not be used in connection with complaints.

Private individuals and companies that exercise their right of withdrawal pay the shipping cost for the returned item.

A return or complaint number must always be attached. Returns and complaints without an approved return or complaint number are not accepted.

Instructions:

    We will contact you by email as soon as your request has been received and verified.

    Upon return, all products MUST be returned in original packaging complete with all accessories.

    Remember to always send the product in outer packaging so as not to damage the original packaging.

    Pack the goods well to avoid damage.

    Attach a copy of the return confirmation in the return and send it to us.

NOTE! Returns sent in without an approved return or complaint number will not be accepted.

Return address:

ljungBYljung ceramic

Olofsgatan 36

34144 Ljungby

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